Getting an Appointment

We operate an on the day system. This means you ring up at 8am and after for a same day appointment. Once all the appointments for the day have gone you may try again the following day or ask to speak to a doctor. You may be asked to attend on that day if the doctor you speak to feels it is urgent enough. We also have a number of appointments set aside which can be prebooked in advance. We also allow the elderly and people with transport problems or disabilities to book in advance where this is appropriate. Sometimes the doctor may be able to consult over the phone without a face to face consultation.

We generally have 10 minute appointments but there are some 15 minute slots (Dr Lloyd) and if you think you may need longer you should let the staff know so you can be given the correct amount of time e.g. female examinations, joint injections, multiple problems.

We also see people if there are emergencies - this can mean we sometimes run late. You will be informed if the person you are booked with is running particularly late.

Please inform the surgery as soon as you can if you cannot attend for an appointment you have booked because this will allow us to give the slot to someone else who needs it. If you recurrently fail to come to appointments you have booked with us we may contact you to discuss the issue.


During weekends and public holidays and from 6.30pm-8am each night URGENT problems are dealt with by the Out of Hours service based in Bangor at Ysbyty Gwynedd. Before ringing them please remember this service is for genuine emergencies which cannot wait until the surgery is open the next day. Before ringing please consider if your problem can wait and if it is a real emergency for that evening. The out of hours service has no access to your records and we may be able to deal with you much more easily the next working day.


The phone number is 0300 123 55 66


For more general queries/advice you may ring NHS direct on 0845 46 47 (24 hours a day)or consult the website www.nhsdirect.wales.nhs.uk


Emergence advice can also be obtained from the following website

www.choosewellwales.org.uk


In a serious life threatening emergency ring 999.


Appointments

If a patient expresses a preference of practitioner, we will accommodate if possible

Advance appointments are available on request

We would urge all patients to attend their appointments or if you are unable to attend, please let us know as soon as possible so that we may give the appointment to someone else who needs to see a Doctor or Nurse.


Chaperones

There are occasions when patients need to be examined by a Doctor or Nurse, which may involve an intimate examination. We are committed to putting our patients at their ease wherever possible. If you wish a chaperone to be present during an examination, please do not hesitate to ask the Doctor or Nurse.

Trust is important in the relationship between Doctor/Nurse and patient, and we would at all times wish you to feel able to ask for a chaperone.




Glan Menai Surgery

Llanerchymedd

Anglesey

LL71 8DA

01248 470213


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